Customer Service Advisor - Outbound - Cheadle, Manchester

Undisclosed Company
Cheadle, Cheshire
£15783 - £16980 per annum + Incentives
06 Oct 2016
20 Oct 2016
Manpower UK
Job Type
£15,723 - £16,980

What will I be doing?

In the time it takes you read this job description, we will have got around 20 members back on the road. We are the UK's number one motoring organisation and you can help us to keep it that way.

Do you strive to learn new skills? Are you looking for an exciting new opportunity? Does smashing your targets give you a sense of satisfaction?

As a Customer Advisor you will be at the front line of our business speaking with new and existing customers. Your role will be based around existing customer queries as well as new customers calling to find out about our services. You will soon become an expert!

You will be required to hit sales targets but this will need to be balanced with providing great customer service too.

Don't worry! You will be given excellent front line training right from the start from experienced members of the team. Your training period will last for 6 weeks and the last week will consist of supported phone call exercises to get you started.

As a Customer Advisor you will work a 6 monthly shift pattern which will be agreed between you and your manager. The shifts are usually 7.5 hours per day and your start/end time will vary depending on whether you are doing an early or late shift. This may include the occasional weekend.

What do I need?
*5 GCSE grades A to C or equivalent are essential
*Excellent communication
*Previous contact centre experience is desirable but not essential
*Organisation and planning
*Ability to work as part of a team
*Persuasion and negotiating

Additional information
What are the benefits of this job?
Your hard work at company will definitely not be going un-rewarded. There are hundreds of discounts available from money off trips abroad to cheaper cars. These can vary from time to time but tend to include exciting things like:

*Free company breakdown membership as standard
*Discounted Merlin Annual Passes for the top UK attractions
*Apple and Apple repair services
*Money off selected car manufacturers
*Package holidays
*Discounts across hundreds of well-known restaurants