Customer Experience Advisor

Undisclosed Company
Sunderland, Tyne and Wear
£7.59 per hour
06 Oct 2016
20 Oct 2016
Manpower UK
Job Type
Manpower are currently recruiting for a number of Customer Service Representatives for our client - an expanding contact centre based in Sunderland. This client is a market leader within the insurance industry and you could be working on behalf of some very well-known brands within this sector.

The contact centre is in operation 7 days a week between the following hours: Monday - Friday 8AM until 10PM, Saturday 8AM until 6PM, Sunday 9AM until 5PM therefore applicants must be flexible to work shifts between these hours.

As a Customer Service Representative you will be the first point of contact for Customers contacting the business therefore your primary focus will be on the needs of our customers. The main duties of a Customer Service Representative will involve:

- Handling all incoming calls from potential customers,
- Checking customer details and processing quotes ensuring accurate information,
- Working towards targets including Customer Satisfaction and Next Call Avoidance,
- Adhering to all regulatory requirements, for example the Financial Conduct Authority's rules and principles, Data Protection Act and Money
Laundering regulations.

Our ideal candidate will have previous experience of working within a customer focused environment. You will be able to pass a criminal background check and be flexible for shift work during opening hours.