German Customer Experience/Customer Support - Contract

Dublin City Centre, Dublin
EUR29000 - EUR30000 per annum + gym,holidays,canteen,training
07 Oct 2016
04 Nov 2016
Claire Young
Job Type
Our client builds simple, powerful products for people and businesses. 400 million people around the world use their products to work the way they want, on any device, wherever they go. They are building the next great technology company and are looking for world-class talent to help develop operations internationally.

You will be working with a thoughtful, tightly-knit team that's committed to realizing ambitious ideas.
The Customer Experience team simplifies how users and customers interact with the organisation. They focus on understanding the customer journey as well as where they can simplify interactions and improve the Customer Experience.

Responsibilities include:

Gain a solid knowledge of the product offerings
Communicate complex technical information to technical and non-technical users
Delight users through reactive support on multiple channels including email, phone and chat
Communicate user reported issues internally and triage to the correct team
Provide a high quality and friendly user experience


0-2 years of work experience, ideally in a customer service related role
Fluency in German and English is required
You have existing interest and knowledge of technology
You can communicate complex technical information in user-friendly ways
You can complete set tasks in a timely and effective manner

6 month contract,competitive salary and benefits package
Excellent and social working environment

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