SC cleared Desktop Support Engineer

Undisclosed Company
£15.77 per hour
07 Oct 2016
21 Oct 2016
Job Type
Manpower are currently recruiting for a SC cleared Desktop Support Engineer to join their Client - an on-site delivery specialist for multi-vendor products and services. The successful candidate will a dedicated, very reliable, customer facing engineer who will work as part of a team providing Deskside and Telephony support to a large Public Sector department in a Modern Shared Service Centre environment.

The work is varied with a shift pattern operating to cover the 07:00 - 19:00 hours of service and an On Call provision supporting the infrastructure outside standard Monday to Friday hours. The location is easily accessed from the M4 with onsite parking. There is an onsite restaurant and Coffee bar / snack facilities and retail outlets within and close to this appealing business park location.

The tasks will include (but not limited to):

*Provision of desktop technical support to the clients End User Workspace environment.
*Provision of technical support to the clients Avaya telephony system and infrastructure.
*Management, support and problem solving of all desktop and laptop associated Incidents and completion of IMAC's
*Management, support and problem solving of all Avaya telephony associated Incidents and completion of IMAC's
*Carrying out desktop/laptop builds and asset management using approved process/scripts.
*Service Manager 9 Call management Working to Service Level Agreements and Key performance metrics.
*Daily Monitoring and system checks to the Ayaya system and telephony infrastructure.
*Performing and checking backups as per designated cycle and liaison and management of the off site media process.
*Troubleshooting network connectivity problems on devices across an infrastructure.
*Scheduling timely installations of all desktops/laptops, associated peripherals and Telephony Equipment
*Providing end-user light touch familiarisation training on both hardware and core desktop applications as required
*To participate in desktop project implementations where required whilst at the same time ensuring BAU resolution of incidents for end user
*Effectively liaise with customers and manage stakeholder expectations. Identify and assist in resolving issues and engage with stakeholders on resolution
*Escalate high priority issues to IT management team in a timely fashion
*Provision of reporting and metrics.

It will be essential to own:

*Hold SC level Ministry of Justice security clearance
*Be able to demonstrate experience of software break/fix for PC's and Laptops, troubleshooting Microsoft Operating Systems, Office suite and other mainstream software including security software.
*Experience of working in a customer-facing IT support environment
*Ability to prioritise and multitask issues
*Troubleshooting network connectivity problems on devices across an infrastructure.
*Possesses excellent verbal and written communication skills
*Experience of training and coaching users how to use their IT hardware and software
*Proven track record of building and maintaining professional relationships
*Structured and methodical in problem solving and technically proficient.
*Has knowledge of Avaya Telephony systems including Call management and reporting, Voice and Number recording systems.
*Is a true team player and provides the team with personal time flexibility and support.

Interested? Think you can do it? Please apply for this role with a CV which will highlight your transferable skills and experience.

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