Part Time Customer Service Agent

Undisclosed Company
Bracknell, Berkshire
£9480 per annum
10 Oct 2016
24 Oct 2016
Job Type
Manpower are currently recruiting for a Part Time Customer Service Agent to join their Client - an on-site delivery specialist for multi-vendor products and services. Part Time hours = Wednesday 12:00 - 17:00, Thursday 09:00 - 17:00 & Friday 09:00 - 17:00.

The successful applicant will act as a single point of contact, for raising incidents and for providing updates.
Dealing with incoming phone calls and making outgoing phone calls
Ensure all cases are logged with correct service entitlements and other critical details
Proactive management of all break fix fault cases including correctly routing mobile cases throughout the Solution Centre and effective dispatching of cases to fixed site engineers
Proactive management of problematic cases and management of low level escalations
Ensure successful escalation to Management and provide support to the team in the Manager Review and Escalation process
Excellent Knowledge of Microsoft Office (Word, Excel, Outlook, & Internet Explorer)
Update and contribute towards the SharePoint knowledge base
Provide team statistics & reports
Review and analyse reports received from the client providing feedback to individuals or manager when required
Ensure quality control within the team including collating and reviewing quality checks
Review the Balance Scorecard to check KPI's are being met
Represent the Solution Centre at non customer-facing meetings, Communications Forum, engineer meetings, SDM meetings and conference calls
Provide support to other areas of the Solution Centre

This is an opportunity to work for a Global Organisation with flexible benefits and free on site parking.
Interested Think you can do it? Please apply for this role with a CV which will highlight your transferable skills and experience.

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