Financial Administrator - Audit & Collections French/Italian

Ford Credit
Greater Manchester, Manchester
£9.08 per hour
10 Oct 2016
31 Oct 2016
Manpower UK
Job Type
Ford Credit Europe Bank plc is a wholly owned subsidiary of Ford Motor Company and offers Ford's dealers a variety of leasing and wholesale automotive financial products and services through the Ford Credit brand name. Ford Credit Europe is establishing a new business centre based in Manchester city centre to provide financial services support for its European Ford Dealer Network.
The Audit and Collections Team is dedicated to audit and collections activity and has responsibility for coordinating all wholesale inventory checks; highlighting and resolving the resulting discrepancies in conjunction with regional Wholesale Operations teams based at the Business Centre.
Position responsibilities will include:
*Ensure all wholesale inventory check results provided by the external auditors are completed, with any discrepancies cleared in line with procedural requirements.
*Escalation of any discrepancies not cleared to commercial risk.
*Work the overdue debit balance report and ensure collections activity is diarised and completed daily throughout the month
*Generate daily bank statements and review for unpaid direct debits. Following up collections activity as required.
*Provide support to Team Leader during regular wholesale inventory scheduling
*Manage Dealer and ad hoc queries on a daily basis ensuring resolution within 48 hours of receipt
*Support all ongoing projects & new system launches
*Provide cross departmental support during peak period
*Ad hoc reporting and other assignments as required
Person specification:
*Must be able to demonstrate a focus on delivering results, being a valued team player, and showing resilience and adaptability to achieve personal and team objectives even in difficult circumstances
*Excellent verbal and written communication skills in French/Italian and English language (candidates must be able to effectively communicate at a business level).
*Positive approach to providing excellent customer service and taking accountability for resolving or escalating customer queries as required
*Confident in meeting deadlines with minimal supervision, whilst maintaining high levels of quality and efficiency
*Understand and consistently apply fair treatment of customers
*Ability to acquire and put into practice new knowledge and skills, developed though on the job training
*Willing to cross-cover within business centre to support other teams as required to help maintain overall quality of service
Additional information:
Positions operation on a full-time basis, over a 37.5 hour week, hours may vary between 7am-5pm to support European locations as required. Some Bank Holiday working may also be required.