Review Team Advisor

Undisclosed Company
Manchester, Greater Manchester
£18000 - £20000 per annum + 25000
12 Oct 2016
26 Oct 2016
Manpower UK
Job Type
Excellent job opportunity for a Review Team Agent to join our client who is a well-established debt Management Company based in Manchester City Centre.

This is a senior customer service role and you will be a main point of contact for clients who are on a debt management plan, providing them with the best advice, service and support in line with Treating Customers Fairly. You will carry out detailed analysis of clients' circumstances and identify the most appropriate debt solution.

As a Review Team Agent, your role will involve:

* Handle all incoming and outgoing calls effectively, providing high levels of customer service at all times
* Understand and identify if a review of the income and expenditure is required for each client
* To proactively deliver principle 6 of the 'FCA principles for business' by demonstrating excellent listening and questioning skills and deliver a high level of customer service
* React in an appropriate manner to possible client complaints, terminations and vulnerable clients in line with the company's policies and procedures.
* To accurately record client information on the relevant software systems or association paperwork, ensuring high levels of client satisfaction

You will benefit from being part of a great team with opportunity to progress your career to the next level. Full training programme provided. Our client rewards and recognises their employees with employee of the month recognition, monthly bonuses, winter and summer parties amongst many other incentives/rewards.

The ideal candidate will:

* Have a sound knowledge of the debt management industry through proven track record & keep up to date regarding changes within the industry.
* Demonstrate flexibility in an ever-changing and improving industry, ensuring high standards of self-conduct at all times.

Interested in this role, based in Manchester City Centre? Click on the link to apply or e-mail your CV