Calor Centre Customer Assistant - Reading

Berkshire, Reading
£8.50 per hour + Overtime @ £12.75
13 Oct 2016
10 Nov 2016
Manpower UK
Job Type
Manpower work in Partnership with Calor Gas across the Country and have a solid reputation of providing fantastic job opportunities with room to progress for successful candidates.

Now we are looking to recruit Customer Service Assistants at our Reading Calor Gas Centre due to continued growth and staff progression.

If you are interested in roles that are demanding yet very rewarding and likely to last, then read on and apply if you feel you would like to be part of a winning team.

Responsibilities include:
-Taking calls on the front line from customers.
-Liaising in a professional manner with both domestic and commercial customers. -Taking gas orders via telephone while logging details on an in house computer system.
-Multi-tasking and time/task management.
-Handling and resolving customer queries and complaints in a courteous and professional manner.
-Maintaining positive relationships with ongoing customers and ensuring they are happy with the service that we are providing.
-Promoting and selling our core appliances over the counter.
-Supporting logistical, sales and management colleagues.
-A small amount of manual handling of gas bottles for customers.

The successful candidate should:
-Have a strong customer focus and hold previous experience in a customer service environment.
-Have an excellent customer focus and experience in a customer advisory role in an office environment.
-Have a pleasant, clear, and professional telephone manner.
-Possess good business administration skills.
-Have the ability to multi-task and manage a busy and varied work load.
-Be proficient with IT and computer systems. Be assertive during training and be quick to learn.
-Be passionate about customer services and be equipped with the knowledge an understanding of how to handle difficult calls.
-Be punctual, reliable, hard-working and honest.
-Good work ethic.
-IT literate.

Apply now to avoid disappointment.