Implementation Manager

Undisclosed Company
£42000 per annum
14 Oct 2016
21 Oct 2016
Job Type
Due to the nature of this role all applicants must be SC Security Cleared.

We have an exciting opportunity to recruit a Classroom Implementation Manager for our Client based in Wiltshire. The successful candidate will be responsible for scheduling and implementing changes within the classroom environment.

Key Responsibilities:
- Management of a nationwide tech refresh project including the day to day issues that arise as a result
- Managing several projects simultaneously ranging from catalogue customer requests to bespoke solutions where required
- Site visits to customers in the survey, planning and delivery stages of a project
- Input in the design of new solutions, including the processes and procedures to be used
- Day to day contact with customers to keep them fully updated at all times
- Planning and scheduling Engineer workloads with the aim of meeting customer SLA's and service commencement dates
- Initial point of contact for Field Engineers working out on site in relation to daily working issues, such as, absence, technical training, and working hours/ overtime
- Maintaining suitable hardware stock levels to allow for the implementation of all work within agreed SLAs
- Creation of technical documentation and user guides for software installations and usage

Essential Skills:
- Knowledge of the ACII Estate
- Ability to work alongside Engineers to provide technical support
- Ability to relate to the customer
- Ability to work individually and as part of a team
- Must be willing to travel between customer sites

Desirable Skills:
- Experience of Project Management

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