Contact Centre Account Director

Undisclosed Company
Peterborough, Cambridgeshire
£44000 - £45000 per annum + benefits
17 Oct 2016
31 Oct 2016
Manpower UK
Job Type
Contact Centre Account Director
Location - Peterborough
Salary - £45,000pa plus Benefits

We currently have a fantastic opportunity for an Accounts Director to join a market leading business in Peterborough.

Due to current growth in the business our client requires an Accounts Director to join their current skilled team of staff you must be capable of managing an important outsourced contract for our client. We are looking for candidates who are driven by delivering exceptional customer service AND sales and have a passion for quality and meeting our client's expectations - there is a broad range of Service Levels and Key Performance Indicators that need to be delivered. Your enthusiasm must inspire your colleagues and customers, and be evident in your work.

You will be ultimately responsible for the overall performance of the campaign including managing the client relationship. This means the delivery of Sales targets, Quality targets, Productivity targets, Attrition targets, resource and planning targets and able to forecast accurately etc - essentially it is like running your own business!

The ideal candidate will, also have experience with working in a similar position previously, be motivated and committed to providing a level of customer satisfaction at all times. A good knowledge of Ms Office, Word, Excel and Internet Explorer would be a distinct advantage.

Once you have decided that this is the opportunity that will help take your career to the next level, I urge you to contact me on my email address or direct dial below as I have an immediate interview date on this position. However if you are not ready to apply or have additional questions please do not hesitate to call and discuss in confidence.

Kaleigh Bullivant

01733 565488