1st Line Technical support

Undisclosed Company
Bellshill, North Lanarkshire
£8.00 - £8.25 per hour
18 Oct 2016
01 Nov 2016
Manpower UK
Job Type
Manpower are currently recruiting for a 1st line technical support engineer.

This is an exciting opportunity due to start immediately. Hours of work are 38 Hours per week between the hours of 7:00am and 18:00pm.

The engineer takes responsibility for day to day communication with customers, fault diagnosis and call logging. The successful applicant will enjoy a varied and valued role supporting customers with plenty of opportunity to develop both technical and customer service skills.

The main aspects of this position are as follows:
- Call logging - diagnosing and logging customer calls either by phone,
email or Support Online
- First point of contact for all queries from both internal and external customers
- Proactive network checks - connecting to customer networks to complete proactive maintenance and standard checks whilst ensuring the appropriate corrective action is taken where necessary
- Network management - varied tasks from simple password change through to the installation of third party software applications
- Process improvement - proactive involvement in the continued development of new and established procedures
- Service delivery - working with other service delivery teams to ensure that Service level Agreement (SLA) targets are met.

In order to be considered for this opportunity, the ideal candidate must be able to demonstrate a proven track record of:
- Customer focus - to deliver a high quality service at all times
- Active listening and communication - to understand the customer requirements and to set correct expectations. The ability to communicate clearly both verbally and in writing is essential.
- Planning and organising - efficient use of time and systems to prioritise workload
- Stress tolerance - able to work under pressure and deliver to targets.
- Team working - working effectively with other team members to achieve collective objectives.

Interseted, apply now!