Deskside Support Engineer

Undisclosed Company
£20000 - £22000 per annum + Benefits
18 Oct 2016
01 Nov 2016
Job Type
Manpower are currently recruiting for a Deskside Support Engineer to join their Client - an on-site delivery specialist for multi-vendor products and services. The successful candidate will provide End user Desk side support on a fixed site client in Deeside.

This is a high profile role dealing with a wide variety of users including VIP support. The role is very varied encompassing a wide range of duties from the physical setup of IT equipment through to the managing of local and international client projects.

The IT Desk-side/Support Engineer may also be the primary liaison with vendors in areas relating to the IT infrastructure projects as well as assisting other teams in a wide range of activities for troubleshooting purposes.

The right person will be joining an already well establish and successful team working on a demanding environment. The Engineer must be happy to handle routine day to day tasks such as building PC's and network cabling while being capable of managing more complex people orientated tasks including vendor management and project management.

Using a ticket based system to manage SLAs, & monitor Metrics. The main duties include:-
Wireless assistance for Visitors & Local users
Keeping areas tidy (workstations, Cab rooms and any storage areas provided by client)
Printer fleet management ( consumables, fixing & arranging Vendor support etc.. )
File & Printer server management
Ownership of tickets to resolution
* Hardware infrastructure & Management (e.g. Laptops, PC's, Printers, Faxes)
* LAN & WAN (e.g. Cabling, Cabinets, Access Points, Fibre, Switches)
* Video Conferencing Suite
* Break Fix activities
* IMACs activities
* Change Requests activities
* Remote Satellite offices support
* UCCX/QM call centre support
* Sales Force Support
It will be essential to own:
* GCSE Maths & English or equivalent
* Experience of Microsoft operating systems
* Previous Experience working as a field engineer supporting PC / laptop Hardware and Software
* Experience of a variety of IT and communications technology systems.
* A genuine interest in technology
* Strong interpersonal skills
* Strong analytical skills
* A proactive flexible approach
* Ability to work under pressure and to strict time scales and service level targets
* Ability to work under own initiative with limited supervision
* Good attention to detail
* Customer service orientated
* Willingness to perform a range of duties
* Willingness to learn / adapt to changing work practices

Interested? Think you can do it? Please apply for this role with a CV which will highlight your transferable skills and experience.