Work for leading E-Commerce Corporation in Dublin. Swedish

EUR25000 - EUR27000 per annum
16 Nov 2016
14 Dec 2016
Gisele Graciutti
Job Type
Our client is an American provider of global eCommerce solutions, shipping and mailing products, location intelligence, customer engagement and customer information management solutions.The company has approximately 16,100 employees worldwide.

Role: Customer Advocate
A key aspect of the role is to maximize revenue by being an effective team member, delivering consistently excellent service that improves the efficiency and overall profitability of Customer Operations.

In this role, you'll join the Customer Operations team based in Dublin City Centre and you will report to the Customer Operations Manager.

Main Responsibilities:

* Constantly strive for customer satisfaction, quality targets and service levels. Deal with high level customer complaints or issues and those requiring escalation.
* Manage the resolution / negotiation of customer issues to minimize cancellations, maximize customer retention and increase revenue.
* Deliver 'best in class' customer service in order to ensure maximum customer satisfaction
* Improve knowledge of outsourced business partner


* People who thrive on making the customer, central to everything they do - ensuring a best in class customer service
* Excellent communication skills, both written and verbal, and a high level of numeracy
* PC literate in Microsoft applications
* Strong inter-personal skills
* Proven objection handling and decision making skills
* A genuine customer focus and desire to work with people
* Demonstrable investigation, analytical and customer resolution experience
* Fluency in Swedish in addition to English is required for this role.

Excellent benefits package + relocation support

Sounds good?
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