E.ON Customer Service Advisor - Complaints

Leicester, Leicestershire
£7.40 - £8.85 per hour
20 Nov 2016
11 Dec 2016
Manpower UK
Job Type
E.ON Customer Service Advisors - Complaint Resolution - Leicester (Temp to Perm)

A new and exciting opportunity has arisen for Customer Service Advisors in Leicester!

Due to continued growth, E.ON are looking for a number of Customer Service Advisors to join their new and expanding Customer Service team in Leicester. You'll initially work for Manpower on a temporary basis but there's opportunity to become a permanent employee.

*£7.40 progressing to £8.85 after 12 weeks with the scope to progress to £10.28 per hour (£14,430 - £20,046 pro rata on hours worked) + qualification for annual bonus scheme

*Annual leave entitlement of 28 days a year pro rata for the first 12 weeks, and 34 days per annum thereafter (including bank holidays)

*There are good transport links, an on-site canteen serving hot and cold food and free drinks vending machines with free parking

*You'll need to be flexible to work between 8am to 8pm Monday - Friday and between 8am to 6pm on Saturdays. Working hours require a degree of flexibility as these will be dictated by real business needs

As a Customer Service Advisor working within First Line Complaints Resolution, whatever the issue, you'll handle it with warmth and empathy, always focusing on the outcome, that means identifying a good solution, keeping the customer up to date with progress and resolving the complaint quickly, not forgetting the experience of offering customers the best deal for them. You will be working within a call centre environment dealing with residential customers, the ability to take and handle a large volume of calls professionally is essential.

Ideally you'll have some previous experience as a Customer Service Advisor and/or be familiar with working within a contact centre environment.

Sound like the perfect role for you? Please call our Centre of Recruitment Excellence Team on 0191 2211 440 or send your CV to apply!

About E.ON
Millions of people get their gas and electricity from E.ON at home and at work. That makes us one of the UK's top energy companies. With the energy industry evolving faster than ever, E.ON is leading the change.

They're always looking to help and treat their customers fairly - whether it's making bills simpler to understand or developing new apps to help them better control their usage. And its E.ON's people who are making it happen. They're a team that works together to come up with bright ideas.

For more information on the vacancies Manpower have with E.ON or just for more information on E.ON please visit http://www.manpower.co.uk/minisites/e-on/