Branch Administrator

Undisclosed Company
York, North Yorkshire
£16000 - £18000 per annum + benefits
21 Nov 2016
19 Dec 2016
Manpower UK
Job Type
My client, a leading point of sale finance business, are currently looking for a skilled and talented individual to join their growing business covering administration, customer service and underwriting.

As a Branch Administrator you will be covering two main areas; New Business and Collections. As part of the New Business team you will be responsible for building and sustaining relationships with our customers and dealers. The role is responsible for sales support/underwriting and ensuring the business taken on by my client is within the set parameters. Focusing on Collections, your job will be to manage customer accounts that fall into arrears; effectively and efficiently collecting on these accounts to ensure the business performs within the set limits and budgets.

General responsibilities:
*Carry out duties to the company standard policy and procedures
*General office administration office duties
*Collecting and negotiation of fees that have accrued on customer accounts
*Accurate banking of monies received
*Dealing with customer complaints and general queries
*Ensuring all accounts are maintained by customer direct debits along with management of all direct debit errors / returns

Skills and Experience:

*Excellent customer service skills
*Previous experience in a customer focused environment
*Demonstrable experience of working within a structured process
*Excellent IT Skills (MS Word, Excel and Outlook)
*The ability to work well as part of a team

*Knowledge of regulations relating to Compliance, Data Protection, Anti Money Laundering, Consumer Credit Directive and Consumer Credit Act
*Previous experience in a collections or underwriting position

Benefits package:
. Company pension
. Life assurance / Private medial insurance
. 25 days holiday as standard + Christmas shopping day
. Staff discounts
. Discounted gym memberships
. Childcare vouchers
+ lots more additional benefits.

If this sounds like your next career don't hesitate in applying today!