Customer Service Advisor - Newcastle

Newcastle upon Tyne, Tyne and Wear
average reward package
22 Nov 2016
20 Dec 2016
Job Type

Customer Service Advisor - Newcastle

£20,300 per annum average reward package (includes incentives, free Sky Q, phone & broadband and unique Sky benefits)

Rotational shift pattern

As a Customer Service Advisor you'll be a natural with customers, supporting a variety of Broadband and other product related calls.Exceptional service is second nature to you and you'll have first class communication skills.

At Sky, making each and every one of our customers feel special has allowed us to deliver brilliant TV, broadband and telephony products to more than 11 million households across the UK and Ireland.

In this role you will be working in the fast paced environment in one of our contact centres, where you will be responsible for providing exceptional service to our customers by engaging with them over the phone to quickly understand their needs, resolve their queries and make them feel special; whilst at the same time identifying appropriate opportunities for every customer, matching their individual needs to our products and services, adding real value to provide the best Sky package and deliver the best service

In our fast-paced and challenging Customer Service environment, we will need you to:

  • Have a basic understanding or interest in Broadband and in-home technology.
  • Quickly understand the customer's needs and provide the best resolution.
  • Meet targets that will challenge and stretch you though adding value to our customers and their packages.
  • Have great listening and influencing skills.
  • Be passionate for our products.
  • Have outstanding customer service skills.
  • Have great communication skills.

When you join the team you'll be given some of the best training and coaching there is, to make sure you're ready to speak to our customers about their Sky Broadband or other Sky products.And you can also work towards gaining an industry recognised accreditation through our fantastic 'Aspire' programme, so you're always at your best.

And as a Customer Service Advisor, you can look forward to:

  • A competitive basic salary;
  • A great bonus scheme;
  • Free Sky Q, phone and broadband;
  • Private healthcare and dental care

Sound like the perfect job for you? Then we'd love to hear from you. Apply here today.

It's our people that make Sky Europe's leading entertainment company. That's why we work hard to be an inclusive employer, so everyone at Sky can be their best.

If you are successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.