Desktop Analyst

Undisclosed Company
Shropshire, Telford
£8.25 per hour
29 Nov 2016
13 Dec 2016
Manpower UK
Job Type
Project Description
Working within the Remote & Mobile team - to manage and support HMRC Blackberry and Mobile Phone Users and 3G and SRAS User estate, and Hard Disk Encryption

Role Description
An excellent opportunity to work within a small & very busy team who support HMRC users who use Blackberry,'s Mobile Phones and 4G MiFi Devices. The role will require you to manage your own Service Request queue, actioning multiple services requests for procuring, provisioning and dispatch of Blackberry's, mobiles and 4G MiFi devices. You will also be required to support the above devices on the estate by managing your EARS call queue, answering customer queries and resolve any issues whereby devices are faulty or new users to be set up via an EARS call. You will have direct contact with HMRC users to carry out this role, as well as contact with Vodafone to manage User accounts. A small amount of backend management of the Hard Disk Encryption service will also be involved. You will manage business operations and procedures, typically dealing with administrative tasks and be responsible for adoption and implementation of business area policies, processes and practices.

Task Description
Managing and supporting Blackberry, Mobile Phone and 4G MiFi devices on the estate. Dealing with administrative tasks and keeping accurate records. Responsible for procurement, provisioning and dispatch of Blackberry's Mobiles and 4G MiFi devices.
Assist in any projects that are in relation to the above services
Work with 3rd Party external teams

Technologies involved
Blackberry Administration Service, BeCrypt Enterprise Management, EARS, Know How.

Mandatory technical skills
Familiarity with the Microsoft Office suite

Desirable technical skills
Knowledge of the EARS application and associated processes
Experience/Knowledge of Blackberry Administration Service

Mandatory business skills
Microsoft products including Access database, MS outlook, Word and Excel

Desirable business skills
Experience of working with other resolver groups
Knowledge of the EARS application and associated processes

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