Spanish/Italian Speaking IT Helpdesk Analyst

Undisclosed Company
Inverclyde, Greenock
£17000 per annum + benefits
29 Nov 2016
13 Dec 2016
Manpower UK
Job Type
Our Client is looking for Spanish/Italian speaking candidates , preferably with a Technical Support background and an interest in I.T to work within their Customer Service Centre in Greenock.

Candidates will be required to act as first point of contact to resolve/assist with technical queries. You will also be required to track & monitor call activity and manage call queues. Escalate issues where necessary to the team Leader, ensuring the group maintains professionalism at all times and if necessary, carry out remedial action in complaint situations Problem determination and recording of accurate details on all incoming incidents is essential. Ensure that policies are adhered to at all times (e.g. virus control, non-authorised software etc.). You may be required to undertake various tasks as required by senior members of staff to set up procedures and processes to improve support methodology.

Ideal candidates will be fluent both orally and written in both English and Spanish/Italian and have good interpersonal skills, with the ability to communicate effectively. Excellent time management skills, with the ability to work under pressure and prioritise with limited guidance from line management. Good analytically skills with a structured & methodical approach. Good knowledge of SLAs and escalation procedures.

You will be rewarded with excellent benefits including competitive salary, excellent holiday allowance plus benefits including free car parking, on site train station, eyecare plus many more.

Interested? Apply now!