Customer Service Representative

Preston, Lancashire
£11.44 - £12.00 per hour
16 Apr 2024
24 Apr 2024
Manpower UK

Join our Customer Service Team!

Pay - £11.44 per hour and after 12 weeks this will rise to £12.00 per hour.

  • The role is full-time (37.5 hours per week).
  • This role is office-based role in West Strand Business Park in Preston, PR1 8UY

We are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Customer Service Advisor supporting on the TFC campaign. Tax-Free Childcare (TFC) is a scheme for Government support towards the cost of childcare for working families. In this role you would be supporting families and making a difference by helping them.

In this role, you will be responsible for providing excellent customer service to our customers, resolving their queries in a timely and efficient manner. You will also be responsible for working with other team members to ensure that we meet our customer service goals.

The role is full-time (37.5 hours per week). Monday - Friday 8am - 6pm. 37.5-hour week

What we offer:

As a valued employee of the Manpower, you'll have access to a range of amazing benefits;

  • We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12 week arrangement.
  • Staff discounts (range of lifestyle goods and services)
  • Pension contribution
  • Personal Accident Insurance
  • Eye care vouchers
  • Referral Schemes
  • Save-As-You-Earn-Scheme
  • MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal)

What we are looking for:

Ideally you will have worked in a customer service role before, but if this is your first role or a career change don't worry as we provide all the training and support, you'll need.

At a minimum you should have:

  • A positive attitude and a can-do spirit
  • Flexibility and the ability to adapt to new situations
  • Excellent communication skills, both written and verbal
  • The ability to work independently and as part of a team
  • A passion for providing excellent customer service

If you love helping people and are looking for a challenging and rewarding career, we would love to hear from you!

Apply now!