Why join us at Voice Services?

Be Valued. Be Vital. BT.

BT have been connecting people for over 150 years, bringing fast and reliable communications to homes and businesses alike.

Join our contact centre team

and you'll be part of that story, from technology to training, they've built the most reliable and resilient high volume, inbound call handling service in the UK. The team answer 40 million calls a year for some of the UK's most critical services. The calls received come out of the most extraordinary circumstances, so they've built a team to match. The people have been specially selected and trained, and we think they are amongst the most knowledgeable and capable call handlers in the industry.

Be Valued. Be Vital. BT.

BT vision

To provide assurance in a world of uncertainty, flexibility in a world of change, and opportunity in a world of challenge. Their experience, expertise and resources put us in a unique position to help their customers to grow their business, attract and retain customers and to provide ICT services that enable you to develop a sustainable, winning strategy for the future.
Their innovative and cost-effective technology solutions are tailored to meet their customers' specific needs and provide real value for money.
Their in-depth knowledge of communications enables them to offer the most effective business solutions.

BT culture

BT's technology is nothing without the best people behind it. BT's customers depend on them to provide them with the products they need, and to explain them in a way that's easy to understand. Everyone in BT contact centres are pivotal to what they do, helping BT customers get the products and services that they deserve.

Be Valued. Be Vital. BT.


The benefits on offer vary slightly based on what you do. But whatever you do you'll receive a generous rate of pay (plus a commission in some roles), pension contributions, paid time off, plus in some roles discounts on some BT services. And with a variety of working patterns available, we'll do our best to offer you working hours that fit around your other commitments.

Diversity & Inclusion

We know it's crucial that our people reflect the diversity of the people and communities that we serve. It's this variety of experience, culture and background that helps us provide our customers with the products and services which make a difference to their lives. We believe that doing whatever we can to make our people feel valued and included is essential to unlocking their potential.

BT is a place where they value difference and strive to make a great working environment for everyone. Click here to find out more about diversity and inclusion at BT.

"Working at BT offers the opportunity to develop your skills and provides excellent training and support. Want to make a difference? Then join us."

Sophie Fletcher, Voice Services Team Member, Bangor

"BT is a wonderful company to work for. We all get treated as equals and we are helping all kinds of people on a daily basis, it's a really rewarding job."

Dan Williams, Voice Services Team Member, Bangor

For our current vacancies click here.