Out of Hours Customer Service Advisor

Capgemini
Highlands, Inverness
£9.30 - £18.60 per hour
17 Nov 2020
15 Dec 2020
CF/1711
Manpower UK
Temporary
Full-time

Hours: Typical shift pattern is a 3-week rotation: 4 nights on Thu, Fri, Sat and Sun, 5 days off, 2 days Sat, Sun and 3 nights Mon, Tue, Wed followed by 7 days off and start back on the 4 nights on. Night shifts are 1800 - 0700 and days shifts are 0700 - 1800 all hours between midnight and 5am are paid at Double Time

Manpower have a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.

As a Customer Service Advisor, you will be the first point of contact for customers. Your main responsibility is to provide 1st line IT support to Capgemini's clients.

What you'll do

  • Respond to incoming requests, via telephone, email and web chat
  • Logging of all requests in the appropriate call logging software
  • Assign calls to relevant support teams
  • Action Back Office requests as and when required
  • Advise customers and support teams of known problems/workarounds
  • Ensure customers are kept updated with the progress of their request
  • Contribute to overall achievements by maintaining agreed personal targets

A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.

What you'll bring

  • The ability to communicate effectively, both verbally and in writing
  • Passion about customer service
  • Willingness to learn
  • The ability to work both independently and in a team environment
  • Good analytical skills
  • Ability to work under pressure

If you feel that you fit the above criteria, then apply today!

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