Evening Part Time Customer Service Advisor

Manpower have a fantastic opportunity for the right candidate to become a Part time evening Customer Service Advisor, working with our client, Capgemini based at Inverness and Nairn. This role will require training to be on a full time basis.

We are looking of eveninng shifts over 5 days; howevever can be flexiable:

5pm - 9pm

6pm - 9pm

6pm - 10pm.

As a Customer Service Advisor, you will be the first point of contact for customers. Your main responsibility is to provide 1st line IT support to Capgemini's clients.

What you'll do

• Respond to incoming requests, via telephone, email and web chat
• Logging of all requests in the appropriate call logging software
• Assign calls to relevant support teams

• Action Back Office requests as and when required
• Advise customers and support teams of known problems/workarounds
• Ensure customers are kept updated with the progress of their request
• Contribute to overall achievements by maintaining agreed personal targets

A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.

What you'll bring

• The ability to communicate effectively, both verbally and in writing
• Passion about customer service
• Willingness to learn
• The ability to work both independently and in a team environment
• Good analytical skills
• Ability to work under pressure

If you feel that you fit the above criteria, then apply today!