Customer Service Advisor

Capgemini
Highlands, Inverness
Up to £9.50 per hour
07 Jan 2022
04 Feb 2022
CSA April 2021
Manpower UK
Temporary
Full-time

Customer Service Advisor - Monday to Friday business hours - based at Inverness Retail Park or Nairn. Rate of pay of £9.50 per hour moving to £9.90

As a Customer Service Advisor, you will be the first point of contact for customers. Your main responsibility is to provide 1st line IT support to business users.

What you'll do

  • Respond to incoming requests, via telephone, email and web chat
  • Logging of all requests in the appropriate call logging software
  • Assign calls to relevant support teams
  • Action Back Office requests as and when required
  • Advise customers and support teams of known problems/workarounds
  • Ensure customers are kept updated with the progress of their request
  • Contribute to overall achievements by maintaining agreed personal targets

A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.

What you'll bring

  • The ability to communicate effectively, both verbally and in writing
  • Passion about customer service
  • Willingness to learn
  • The ability to work both independently and in a team environment
  • Good analytic skills
  • Ability to work under pressure

If you feel that you fit the above criteria, then apply today!