Nightshift - Customer Service Advisor

Capgemini
Inverness, Highlands
Up to £10.00 per hour + OOH allowance
04 Aug 2022
01 Sep 2022
OOH
Manpower UK
Temporary
Full-time
Out of Hours Customer Service Advisor



Hours: Typical shift pattern is a 3-week rotation: 4 nights on Thu, Fri, Sat and Sun, 5 days off, 2 days Sat, Sun and 3 nights Mon, Tue, Wed followed by 7 days off and start back on the 4 nights on. Night shifts are 1800 - 0700 and days shifts are 0700 - £325 monthly shift uplift

As a Customer Service Advisor, you will be the first point of contact for customers. Your main responsibility is to provide 1st line IT support to Capgemini's clients. Can be based in Inverness or Nairn

What you'll do

  • Respond to incoming requests, via telephone, email and web chat
  • Logging of all requests in the appropriate call logging software
  • Assign calls to relevant support teams
  • Action Back Office requests as and when required
  • Advise customers and support teams of known problems/workarounds
  • Ensure customers are kept updated with the progress of their request
  • Contribute to overall achievements by maintaining agreed personal targets

A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.