Customer Service Advisor - Bedford

Bedfordshire, Bedford
£17604 - £20432 per annum
19 Sep 2018
17 Oct 2018
CF/785/06091023
Manpower UK
Temporary
Full-time

Millions of people get their gas and electricity from E.ON, at home and at work. We're one of the UK's top energy companies - and this is your chance to join us, as a Customer Service Advisor in Nottingham.

About the role:

You'll be joining our new and expanding Customer Service team responsible for receiving inbound calls from customers who could have queries regarding their bills and consumption. You will be responsible for listening to the customer to understand their needs and then investigating to ensure a clear and concise outcome is provided, ideally with a one call resolution. The role will also be dealing with outbound calls to customers to update them and ensure their query has been resolved to satisfaction.

The benefits:

You'll initially join us on a temporary basis, but there may be the opportunity to become a permanent E.ON employee at a later date. There's a range of great benefits on offer too:

  • Initially the pay will be £17,604 pa pro-rata (£9.15 per hour), with the chance for it to later rise to £20,432 pa pro-rata (£10.62 per hour) as your skills and experience develops.
  • You'll qualify for an annual bonus scheme.
  • You'll start with 28 days pro-rata annual leave year, but after 12 weeks this will increase to 34 days pro-rata (including bank holidays)
  • There's good transport links nearby, an onsite canteen serving hot and cold food, and a free drinks vending machine.

About you:

Ideally you'll have some previous experience working in a customer service and/or contact centre role. Naturally you'll also have great communication skills, and will be comfortable handing large volumes of calls professionally.

Our contact centre is open from 8am until 8pm Monday to Friday and between 8am until 6pm on a Saturday, you will be expected to be flexible to work during these times.

Interested? Click 'apply' to start your application today.