Customer Service Administrator - Bedford

Bedfordshire
£17604 - £20432 per annum
02 Oct 2018
23 Oct 2018
CF/785/02101525
Manpower UK
Temporary
Full-time

Customer Service Administrator

Bedford

Millions of people get their gas and electricity from E.ON, at home and at work. We're one of the UK's top energy companies - and this is your chance to join us, as a Customer Service Advisor in Bedford.

About the role:

You will be joining our back office administration team ensuring that information we hold for customers is accurate and up to date. Working within our billing and metering department is part of a big operation to ensure customers are billed correctly for their usage and that the right customers and connected to the right meters to ensure accuracy of bills. This role may also involve some calling of customers to discuss queries regarding their bills and consumption to ensure a clear and concise outcome is provided and take the best course of action to get things back on track.

The benefits:

You'll initially join us on a temporary basis, but there may be the opportunity to become a permanent E.ON employee at a later date. There's a range of great benefits on offer too:

  • Initially the pay will be £17,604 pa pro-rata (£9.15 per hour), with the chance for it to later rise to £20,432 pa pro-rata (£10.62 per hour) as your skills and experience develops.
  • You'll qualify for an annual bonus scheme.
  • You'll start with 28 days pro-rata annual leave year, but after 12 weeks this will increase to 34 days pro-rata (including bank holidays)
  • There's good transport links nearby, an onsite canteen serving hot and cold food, and a free drinks vending machine.

About you:

Ideally you'll have some previous experience working in a customer service and/or contact centre role. Naturally you'll also have great communication skills, and will be comfortable handing large volumes of calls professionally.

Our contact centre is open from 8am until 8pm Monday to Friday and between 8am until 6pm on a Saturday, you will be expected to be flexible to work during these times.

Interested? Click 'apply' to start your application today.