Customer Service Advisor - Complaint Handling
Customer Service Advisor - Complaint Handler
Kingswinford
E.ON is one of the UK's top energy companies. We supply millions of people with gas and electricity, at home and at work. When something doesn't quite go to plan, our customer service team are straight on the case to get everything back on track - and this is your chance to join them.
About the role:
As a Customer Service Advisor, you'll be joining the Complaints Resolution Team which is currently expanding and taking calls from our existing customers. You'll listen to their issue with warmth and empathy, doing everything you can to resolve the problem as quickly as possible - not forgetting to deliver a great customer service at all times. We are always looking to improve our services, so escalating issues that are preventing you from providing good solutions quickly.
The benefits:
You'll initially join us on a temporary basis, but there may be the opportunity to become a permanent E.ON employee at a later date. There's a range of great benefits on offer too:
- Initially the pay will be £9.75 per hour with the chance for it to later rise to £11.32 per hour dependant on performance.
- You'll qualify for an annual bonus scheme.
- You'll start with 28 days pro-rata annual leave per year, but after 12 weeks this will increase to 34 days pro-rata (including bank holidays)
- There's good transport links nearby, an onsite canteen serving hot and cold food, and a free drinks vending machine.
About you:
We're ideally looking for individuals who have worked in a customer service/contact centre role before, complaints experience would be avantageous. You'll have excellent communication skills and will handle every call with empathy and warmth.
The contact centre is open from 8am - 8pm Monday - Friday and between 8am - 6pm on a Saturday, the expectation to work a Saturday is 2 in 4. You will be expected to be flexible within these times.
Interested in joining us as a Customer Service Advisor? Apply here today!