Customer Service Agent - Bolton

Customer Service Agent - Bolton

Millions of people get their gas and electricity from us, at home and at work. Were one of the UK's top energy companies.

We put the customer at the heart of everything we do and as a Customer Service Advisor you'll play a vital role in looking after our customers throughout their time with us.

Start date: 16th November 2020

Pay: £9.75 initially with the potential to rise to £11.32

Location: 1 The Parklands, Lostock, Bolton, BL6 4SD

Hours: Full time, 37 hours - Monday to Friday between 8am and 8pm. Some Saturdays between 8am and 6pm

Contract: This is an ongoing role with no end date and the potential for you to be offered a permanent position.

About the role

As a Customer Service Advisor, you'll be responsible for owning the customer journey & we'll give you empowerment to do so. Every day will be different as you'll be speaking with customers before, during and after their transition to SMART metering, delivering a customer journey they won't forget.

The role is extremely rewarding and satisfaction can be taken from offering new or existing customers a potential saving on their energy bills.

Ideally, you'll have some previous experience working in a customer service and/or contact centre role. Naturally you'll also have great communication skills and will be comfortable handing large volumes of calls in a professional manner.

Are we a perfect match?

• Customer Service experience and being passionate about customers.
• The ability to understand customer needs, with excellent listening and questioning skills to build rapport and provide the right solution, showing real commitment to do the very best for them.
• Effective verbal and written communication skills.
• Ability to make decisions taking all aspects into account and showing empathy in sensitive situations.
• PC skills and working knowledge of Excel and Word.
• A great team player with a proven ability of building effective working relationships.