Customer Service Advisor

E.ON
East Midlands Region
Up to £9.75 per hour
16 Apr 2021
29 Apr 2021
VDebtResBREMids
Manpower UK
Temporary
Full-time

Job title: E.ON Debt Resolution Agent

Hourly rate: £9.75

Location: Work from opportunity

Contract type: Temporary ongoing, with a potential to go permanent at a later date

A new and exciting opportunity has arisen for Debt Resolution Agents in with the view to work from the comfort of your own home!

As a leading energy provider and continued growth, at E.ON we are looking for a number of customer service agents to join their Debt Resolution Customer Service in an ongoing position.

This position is extremely rewarding, you will have positive impact on each customer that you speak with and can take great satisfaction knowing that each customer you support will be in a better position with their energy bills and have a clear understanding of how to move forward and resolve their account.

In this role you will:

  • Be responsible for inbound and outbound calls to residential customers
  • Resolve outstanding arrears on customer accounts
  • Negotiating reasonable payment plans with customers
  • Display great customer service

You'll need to be flexible to work between 8am to 6pm Monday - Friday. Working hours require a degree of flexibility as these will be dictated by business needs.

We are looking for people that can rise to the occasion as the business needs, previous experience in a telephony based customer service/sales role is preferred, and/or be familiar with working within a contact centre environment.

Benefits

  • Pay increase: may rise up to £11.32 per hour
  • Permanent offered at a later date depending on adherence, performance and business need
  • 28 days holiday (pro rata for the first 12 weeks) 34 days per annum thereafter (including bank holidays)

If this sounds like an opportunity for you please send your CV to apply!