Back Office Customer Support - Home Working

Customer Service Agent (back office) - Home Working

This is your chance to join one of the UK's top energy companies as a Customer Service Advisor in Coventry!

About the role:

You'll be joining our expanding Customer Service Back-Office team responsible for the New Connections journey. This will be liaising with new customers to maintain relationships and identify opportunities to add value whilst ensuring the timely handover of a new property from the developer to the new homeowner completing all required checks for a live and billable account.

We are looking for a motivated candidate who has a passion to deliver great customer service to our customers. The role initially will involve owning and accurately completing back-office tasks in our New Connection Journey and liaising with customers via email initially with some outbound calling.

Through regular reviews your role could phase into an inbound/outbound customer service call role with an element of working back-office tasks. Our customers can range from developers to private homeowners looking to install a meter in their new property. Here in New Connections we provide an end-to-end customer journey from initial set up and own 100% responsibility until the 1st new occupier moves in.

The benefits:

You'll initially join us on a temporary basis, but there may be the opportunity to become a permanent employee at a later date. There's a range of great benefits on offer too:

• Initially the pay will be £9.75 per hour with the chance for it to later rise to £11.32 per hour.
• You'll start with 28 days annual leave year, but after 12 weeks this will increase to 34 days (including bank holidays)

About you:

• Excellent written and verbal communication skills
• Ability to manage own work loads
• Strong Team-player
• Customer Focused
• Knowledge of Word, Excel, Access and PowerPoint.
• Ability to interpret information and use effectively within an end to end process
• Good planning and organisational skills
• Prepared to take ownership of problems and see through to a resolution

Our contact centre is open from 8am until 6pm Monday to Friday.

Interested? Click 'apply' to start your application today.