Welcome

If working for an award-winning bank, loved by its people as much as its customers appeals to you, then look no further than first direct. If you have a passion for delivering excellent customer service in a performance-driven environment, then you’ve come to the right place.

We've approximately 3,000 people working for us at first direct, and every single one of them brings their own unique personality. It makes for a fantastic working environment, and why on earth wouldn't it? Everyone gets to be exactly who they want to be.

Customer Service Roles (Leeds and Hamilton Call Centres)

At first direct, the lights are always on as we are here 24/7, 365 days a year. If our customers want to pay a bill at midnight, no problem. We don’t mess about with automated systems, every customer gets through to a real person, every time. We’re literally always on. Working as a Customer Service Representative you’ll answer calls from our customers and deal with their banking needs and get them back living their lives.