Customer Service Team Leaders (HEO Grade)

What are we looking for?

We are looking for candidates with:

  • Leadership experience;
  • Excellent customer service skills;
  • The ability to build strong working relationships and a willingness to lead from the front;
  • You will also thrive in a rules based environment where you have supported others in making well balanced, robust decisions whilst maintaining professionalism and sensitivity.

Whilst you do not need to have direct experience of Visas and Immigration, you will have an aptitude to learn quickly.

Successful candidates will need to:

  • Be committed to providing outstanding customer service at all times;
  • Be consistent in following processes and educating your team to do the same, whilst maintaining professionalism and sensitivity;
  • Enjoy developing a team, working towards performance improvement and motivating team members to achieve individual and team targets;
  • Be able to demonstrate sound interpersonal, communication and relationship building skills and excel working as part of a team;
  • Thrive in an environment where performance matters;
  • Be able to make difficult decisions based on available facts and information;
  • To hold exceptional written and verbal communication skills, with the ability to convey information sensitively, clearly and accurately;
  • Be able to liaise and work closely with senior stakeholders and colleagues;
  • Be objective and think in an analytical manner;
  • Be able  to demonstrate a  strong sense of personal ethics and  honesty;
  • Meet  the high standards of conduct and behaviour that is expected of a civil servant.
Important Note
Important Information: Please refer to the Candidate Information Pack where we have provided a copy of the full job description.
Customer Service Team Leaders [square]