Shift patterns

Hours

Customer Service Agents (AO and EO Grade)

We are looking for staff across the following shifts patterns:

Full Time; working 37 hours between Monday and Friday. Your shifts pattern would be either 0745 to 1609 or 0945 to 1809.

Part Time; working an 18.5 hour week across three evenings per week and one weekend day. Your shift pattern would be either:

  • Monday, Tuesday and Wednesday from 1700 to 2100 plus Sunday from 0915 to 1645, or
  • Wednesday, Thursday and Friday from 1700 to 2100 plus Saturday from 0915 to 1645

An Evening Working Allowance is payable during the hours of 19:00 and 21:00. This is a 50% uplift in pay for those hours.

Customer Service Team Leaders

We are looking for staff across the below shift patterns:

Full Time; working 37 hours between Monday and Friday. Your shift patterns would be either 0745 to 1609 or 0945 to 1809.

Part Time; working a 29.6 hour week across three weekdays per week and one weekend day. Your shift pattern would be either:

  • Monday, Tuesday and Wednesday from 1300 to 2100 plus Sunday from 0845 to 1709, or
  • Wednesday, Thursday and Friday from 1300 to 2100 plus Saturday from 0845 to 1709.

An Evening Working Allowance is payable during the hours of 19:00 and 21:00. This is a 50% uplift in pay for those hours.

 

Important Note

Important Information: You will be asked to express your shift preferences as part of your  online application. You will only need to complete one application if you are interested in more than one shift pattern.
Please also note these are permanent jobs and you should consider that you will be working the same shift pattern all year. We will consider all requests for reduced hours or Flexible Working Arrangements but, due to the current business position, these opportunities are very limited and cannot be guaranteed.