Manpower are currently seeking an interim Customer Collaboration Specialist - Supply Chain, to work with our global FMCG client Unilever, renowned for brands such as Dove, Sure, Persil, and Simple, to become an integral part of their fast-paced FMCG environment.

The position is based at Kingston Upon Thames. This is a full-time temporary role for 12 Months, requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £44,625 per annum, pro rata, depending upon experience.

The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements.

RESPONSIBILITIES

• Provide customer-specific insights & recommendations based on analysis & collaborative discussions (such as 30-60-90 forums) to positively influence the forecast accuracy & bias of promotional volumes within Unilever and with customers.
• Owns the volume phasing of promotions, using data and insights to improve forecast accuracy and bias.
• Owns inputs to short-term amendments to the forecast and is expected to align with relevant stakeholders on ability to fulfil.
• Support in review of customer-specific baseline forecast, providing insights & recommendations to CAM, Demand Planning & customers.

• Provide information & input to customer execution teams to inform short-term decision-making process.
• Management & planning of exceptional events (such as shippers, gifting, WIGIGs, range reviews, etc) to facilitate effective execution by O2D teams.
• Systems that a role holder would be expected to use or interpret includes but is not limited to - SAP, RTVA, PowerBI, MS Office, TPM, TPA, customer portals.

• Leads small scale customer projects that help Unilever stand out vs other suppliers
• Work with the Customer Innovation Leaders on larger scale customer projects to land with the customer in a joined up way.
• Collaborate with customer to ensure correct set up of NPD, including master data, phasing, and first-order management.
• Supports relevant internal and external stakeholders on technology, process or business changes.
• Provides guidance and support to CD and other stakeholders on the feasibility and execution of initiatives.

• Review compliance with logistics trade terms and identify opportunities to improve with customers. This includes analysis of order patterns, load fill, volumes, full pallets, order amendments, etc.
• Analysis of service/OSA losses to determine key trends & chronic problems, working with stakeholders to improve availability.
• Identify savings opportunities and work with internal and external stakeholders on planning and execution.
• Analysis of AGS results to create & execute of plans for future improvements with customers alongside other stakeholders.
• Collaborates with third parties and internal stakeholders to influence the continuous improvement of reports, processes and ways of working pertinent to this role & its interfaces.
• Understanding the needs of retail customers, be the voice of the customer internally and develop relationships with key customer contacts.
• Lead communication to customer on service performance & incidents, proactive sharing of potential supply risks and associated mitigations.
• Expected to visit customer offices and sites on a frequent basis (up to once per week) to develop face-to-face relationships and improved understanding of their issues and opportunities.
• Build relationships to positively influence customer behaviour in line with Unilever's operational & leadership expectations.

• Training & coaching for new CCS starters may be an expectation of this role.
• This role may be expected to coach/educate CAMs on forecasting & supply chain fundamentals.

WHAT YOU NEED TO SUCCEED

• A customer-focused mindset, seeking to exceed their expectations
• Willing and able to travel to meet customers.
• Strong internal and external stakeholder management.
• Excellent quantitative analytical skills.
• Proficiency in English & Maths.
• Strong communication and interpersonal skills, with ability to adapt style to influence stakeholders.
• Strong problem-solving skills and an ability to think logically.
• The ability to stay calm & focused in fast-paced, high-pressure situations.
• Ability to manage time effectively, well organised, planning workload and being able to focus on future promotions and events rather than get distracted with the issues of today.
• A proactive mindset, seeking to avoid problems before they arise.
• Comfortable holding others to account and in having challenging conversations.

• Advanced skillset in Microsoft Excel.
• Experience working with retail customers.
• Experience with SAP or other ERP software.
• Experience working in logistics, planning or commercial roles.
• An understanding of basic financial/commercial measures and how supply chain roles can influence them.
• A solid grasp of supply chain fundamentals.

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