Contact Centres

We're the people that big names like BT and American Express turn to for contact centre talent.

We're all about quality of match. Our proprietary screening, assessment and management system will give you a complete picture of each candidate's skills, abilities and potential, so you're equipped with everything you need to know before you make a hiring decision. And we're built for volume and speed. We have all the technology and expertise required to quickly ramp your workforce up and down, in line with changing customer needs.

So, whether you need 1, 10, 100 or 1,000 people to join your contact centre - let us connect you to the talent you need to thrive.


Our Case Studies



Ford Credit Europe
Recruiting a large number of multilingual staff for its new flagship European service centre.


SafetyNet Credit
Helping the company expand by recruiting 40 customer service advisors for its brand new contact centre.


Eishtec
Attracting contact centre workers in an exhausted talent pool, by creating a strong employer value proposition.

What Our Clients Say

"We enlisted the help of Manpower to overcome a peak of work which was caused by BT Vision now offering Premiership Football and the ensuing orders. The proof of how good they were is shown by the fact we kept 15 on after the initial assignment finished. Should the need arise I would have no hesitation using Manpower to recruit advisors for us again."

- Alex Robertson, CMC Forecast & Scheduling Manager, BT


Our Latest Insights



ManpowerGroup Employment Outlook Survey - Q4 2017
The survey results for this quarter report that: Construction sector confidence also up, boosted by social housing repairs.


Harnessing a flexible workforce in the contact centre industry
24% of the UK population has worked in a temporary role at some point in their working life, according to research from the REC.


A contact centre guide to recruiting multilingual talent
With multilingual talent in short supply, we explore how contact centres can position themselves as an employer of choice.


Homeworking gathers momentum in contact centres
More and more contact centres are implementing homeworking policies to enhance their attraction and retention efforts - could you?


3 ways to improve training in contact centres
Attrition in the contact centre industry is notoriously high, impacting on workforce productivity and the bottom line. Is better training and development the answer?

Contact us

To learn more about what we do, or to arrange a call back from one of our sector specialists, please contact us at contactcentre@manpower.co.uk