Role: Supply Chain Specialist

Location: Heathrow(3 days /week)

Duration: 12 months

Rate: competitive

PAYE

Our client's Component Services Program (CSP) team is seeking a highly motivated, creative and customer focused individual to support our Off-Platform CSP customer (Iberia Airlines). The position will be located in Madrid, Spain, and the candidate will work a hybrid schedule that will split time between working at the customer's site and working virtually. The Customer Onsite is responsible for the day to day operations that include, but are not limited to, facilitating the unserviceable core return transactions, pool balancing, service level reconciliation, order updates and status, daily/weekly/monthly performance reporting and anything that may arise from day to day.

The ideal candidate will have a background in aviation, aerospace engineering and supply chain; the ability to handle multiple tasks simultaneously; and the ability to team effectively with communicators and other business partners as part of a geographically-dispersed team

Position Responsibilities:

Act as the Customer's "go to" for all day to day operational requests (focal for the end to end tied to each transaction)
Management and cross departmental co-ordination/collaboration of movement of parts covered by the program through exchange and return cycle includes co-ordination with SCL, FF, warehouse and internal stakeholders
Co-ordination & replenishment of material held at the customer - ensure inventory aligns to contract and systems reflect inventory accurately.
Facilitate Customer Returns (complete end to end process), ensuring parts ship and are updated in the business systems appropriately. Return activity with LHT, pool balancing, rejected returns, PODs, etc.
Customer Late fee identification (core returns) and trigger to CRT
Resolve issues relating to parts arriving at the customer store locations and RDCs. (ex: damaged, without correct certifications, incorrect parts, wrong location, griefs, quarantine, etc.)
Support our client & "Partner" RCCA and SL discussions with CSP Act Mgr - provide context & awareness, help address root causes associated with customer behavior or ordering practices
Gather and report customer specific SL metrics to the CSP Act Mgr; Gather raw system data, apply contractual or interface manual adjustments and submittal. Reconcile all disconnects and errors with partner provided data; Manage daily operating rhythm
Engage in customer reporting review meetings (daily, weekly, monthly, quarterly) with our client & customer
Oversight of Ordering & Shipments to support regular & heavy check and defect activities for 737, 777 & Off Platform customers (ensuring 30 days/contractual min for planned orders are used)
Negotiate customer service level excusable misses
Customer MBK accuracy & audits (Note: involved in the scheduling and facilitating. Involved in the findings and customer action)

This position allows telecommuting. The selected candidate will be required to work at the customer's London location 1-4 days per week.

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

3+ years of experience in a supply chain role
1+ year of experience in a customer facing role
Experience using or applying metrics to measure performance against projects to ensure high quality delivery

Preferred Qualifications (Desired Skills/Experience):

Bachelor's degree or higher

Typical Education & Experience:

Bachelor's degree or higher

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Supply Chain Specialist

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