Customer Service Advisor

Supporting Tax-Free Childcare (TFC)

📍 Location: West Strand Business Park, Preston, PR1 8UY
💷 Pay Rate: £12.71 per hour, increasing to £13.45 after 12 weeks
⏰ Hours: Monday - Friday, 8:00am - 6:00pm (37 hours per week)

Make a real difference to families across the UK

We're looking for enthusiastic, flexible and customer-focused individuals to join our busy call centre team as a Customer Service Advisor on the Tax-Free Childcare (TFC) campaign.

Tax-Free Childcare is a Government scheme that supports working families with the cost of childcare. In this rewarding role, you'll be helping parents and carers navigate the scheme, answer questions and solve problems - genuinely making a positive impact on people's lives.

What you'll be doing

Delivering outstanding customer service over the phone
Resolving customer queries efficiently and professionally
Working collaboratively with colleagues to meet service targets
Ensuring every customer interaction is a positive experience

What we're looking for

Previous customer service experience is helpful, but not essential. If this is your first role or you're changing careers, don't worry - we provide full training and ongoing support to help you succeed.

At a minimum, you'll bring:

A positive attitude and a can-do approach
Flexibility and adaptability in a fast-paced environment
Strong written and verbal communication skills
The ability to work confidently both independently and as part of a team
A genuine passion for helping people

What's in it for you?

As a valued employee of Manpower, you'll enjoy a fantastic benefits package, including:

Annual leave: 33 days after 12 weeks
Staff discounts across a wide range of lifestyle products and services
Pension contributions
Personal Accident Insurance
Eye care vouchers
Employee referral schemes
Save-As-You-Earn scheme
MyPath Development Programme - access to accredited Talent Coaches and tailored online learning through the PowerYou training portal

Ready to apply?

If you enjoy helping others, thrive in a supportive team environment, and are looking for a role that's both rewarding and meaningful, we'd love to hear from you.

👉 Apply today and start making a difference.

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