How it works:
Our Customer Service Academy offers a programme of individual training, guidance and group sessions to provide you with the skills and behaviours you need to be 'job ready'.
Throughout the programme, we monitor and assess your progress and provide guidance where necessary. The programme is flexible, which means the modules can be completed to suit your schedule.
Upon graduation, you will receive certification that will give you the confidence to start or continue your career in the contact centre and customer experience sector.
Reasons to join
- Gain entry point opportunities into market-leading organisations and in high-profile contact centre agent roles
- Engaging, high-quality contact centre situational and simulation training, including both core principles and hands-on training at times that suit your personal schedule
- Tailored training within the framework of the Telephone Consumer Protection Act (TCPA)
- Endorsed by the UK Contact Centre Forum and their alumni.
Benefits of a customer service career
Working conditions & flexibility
Many customer service roles offer a flexible or hybrid working model, helping you plan your career around your lifestyle.
A career for the future
While getting certified in customer service may be the first step, it is by no means the last. Becoming qualified is just a stepping-stone for many entrants, opening the door to a wealth of opportunities for further career progression.
Diversity & inclusion
With candidates from different backgrounds, ethnicities, genders and geographies, the programme is committed to increasing inclusion within customer service, and to creating a more representative workforce in the industry.
Learn more about our Customer Service Academy
Learn how we support candidates into a career in the exciting field of customer service.
