Key Responsibilities

• Answer incoming phone calls and respond to customer inquiries promptly.
• Record breakdown information accurately and generate job cards for tracking.
• Schedule and book services, repairs, and maintenance appointments.
• Update customers on the progress of repairs and resolve queries effectively.
• Liaise with engineers to obtain job updates and ensure timely completion of work.
• Arrange maintenance for engineers' service vans.
• Handle administrative tasks including photocopying, scanning, and document distribution to relevant customers.
• Maintain accurate records and ensure all documentation is filed appropriately.

Skills & Requirements

• Strong communication and customer service skills.
• Excellent organisational and time management abilities.
• Proficiency in Microsoft Office and basic administrative systems.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Attention to detail and problem-solving skills.