Customer Service Advisor

Supporting Tax-Free Childcare (TFC)

📍 Location: West Strand Business Park, Preston, PR1 8UY
💷 Pay Rate: £12.71 per hour, increasing to £13.45 after 12 weeks
⏰ Hours: Monday - Friday, 8:00am - 6:00pm (37 hours per week)

Make a real difference to families across the UK

We're looking for enthusiastic, flexible and customer-focused individuals to join our busy call centre team as a Customer Service Advisor on the Tax-Free Childcare (TFC) campaign.

Tax-Free Childcare is a Government scheme that supports working families with the cost of childcare. In this rewarding role, you'll be helping parents and carers navigate the scheme, answer questions and solve problems - genuinely making a positive impact on people's lives.

What you'll be doing

• Delivering outstanding customer service over the phone
• Resolving customer queries efficiently and professionally
• Working collaboratively with colleagues to meet service targets
• Ensuring every customer interaction is a positive experience

What we're looking for

Previous customer service experience is helpful, but not essential. If this is your first role or you're changing careers, don't worry - we provide full training and ongoing support to help you succeed.

At a minimum, you'll bring:

• A positive attitude and a can-do approach
• Flexibility and adaptability in a fast-paced environment
• Strong written and verbal communication skills
• The ability to work confidently both independently and as part of a team
• A genuine passion for helping people

What's in it for you?

As a valued employee of Manpower, you'll enjoy a fantastic benefits package, including:

• Annual leave: 33 days after 12 weeks
• Staff discounts across a wide range of lifestyle products and services
• Pension contributions
• Personal Accident Insurance
• Eye care vouchers
• Employee referral schemes
• Save-As-You-Earn scheme
• MyPath Development Programme - access to accredited Talent Coaches and tailored online learning through the PowerYou training portal

Ready to apply?

If you enjoy helping others, thrive in a supportive team environment, and are looking for a role that's both rewarding and meaningful, we'd love to hear from you.

👉 Apply today and start making a difference.