Customer Service Advisor - Bi Lingual (EU Speaker)
Location: London - The Verdant Office, 150 Aldersgate St, Barbican, London EC1A 4AB
Work Model: In-office, 5 days per week
Start Date: ASAP (contract until 31 December 2026)
Pay Rate: £13.85 per hour
Working Hours: 9:00 AM - 6:00 PM (1-hour lunch break)

What you'll be doing:
Our client is hiring a dedicated Logistics Service Account Management Coordinator to support TikTok Shop sellers across the EU, focusing on logistics operations. You'll work closely with top sellers to resolve queries, provide guidance, and coordinate with internal teams to ensure a seamless experience. Your role involves managing seller enquiries, investigating issues using data tools, and collaborating with logistics and customer support teams to deliver high-quality service. You will also educate sellers on platform policies and identify opportunities for process improvements.

What you'll bring:
* Excellent written communication skills in English and one EU language (Spanish, French, German, or Italian)
* Experience in customer service or handling escalations
* Ability to thrive in a fast-paced, dynamic environment with adaptability
* Proficiency with digital tools, dashboards, and data analysis systems
* Strong problem-solving skills with a proactive approach and ownership mindset

Preferred skills:
* Background in logistics, e-commerce, shipping, or warehousing (desirable)
* Experience working with CRM systems and data tools
* High attention to detail and organisational skills
* Tech-savvy with quick learning ability
* Experience coordinating across multiple teams and stakeholders

Language requirements:
* Fluency in English
* Proficiency in at least one EU language (Spanish, French, German, or Italian) - Polish speakers are encouraged to apply.

Join a vibrant team supporting innovative e-commerce solutions and enjoy a role that combines problem-solving with meaningful stakeholder engagement. If you're passionate about delivering excellent service and working in a collaborative environment, we'd love to hear from you!