Scheduling Coordinator - 12 month FTC

Cambourne | Hybrid

We are seeking an organised and customer-focused Scheduling Coordinator to join our busy service team. In this role, you will coordinate planned maintenance, repairs, upgrades, and logistics for medical equipment across the UK while delivering excellent customer service.

Key Responsibilities

• Schedule planned maintenance, repairs, upgrades, and relocations
• Coordinate with engineers, customers, and internal teams
• Manage transport, packaging, and third-level repair support
• Provide clear customer updates via phone and email
• Raise CRM transactions and maintain accurate data in CRM/SAP
• Order parts and organise loan equipment
• Support continuous improvements in scheduling processes

About You

• Previous scheduling experience (required)
• Strong UK geographical knowledge
• Excellent communication and customer service skills
• Confident working in a fast-paced, KPI-driven environment
• Proficient in MS Office; CRM/SAP experience is a bonus
• Professional, resilient, organised, and solution-focused

Why Apply?

• Work within a reputable organisation supporting critical medical technology
• Be part of a collaborative, friendly, and customer-focused team
• Opportunity to make a real difference to service delivery and patient safety
• Training, development, and support provided