Customer Service & Sales Support

Shift Times: Monday - Friday 9:00-17:30

Pay Rate: £12.71 per hour
Location: Milton Keynes, MK10 9RG (Hybrid working)

This is a temporary 6 month contract to cover maternity leave

We are looking for a highly organised and customer-focused individual to join our team in a busy support role. This position is ideal for someone who enjoys speaking with customers, handling enquiries, and keeping processes running smoothly through strong administrative and Excel skills.

Key Responsibilities

• Act as a first point of contact for customer enquiries via phone and email, providing a professional and helpful service at all times
• Support customers with order queries, updates, and general requests, ensuring a positive experience from start to finish
• Process customer orders accurately and efficiently, ensuring all details are correctly recorded in internal systems
• Maintain and update customer records, including account details, billing information, and order history
• Use Excel to track orders, monitor progress, and maintain accurate records and reports
• Assist with preparing quotes and basic pricing information using internal tools
• Follow up on customer requests, purchase orders, and approvals to ensure timely completion
• Liaise with internal teams to resolve customer issues and ensure smooth order delivery
• Handle administrative tasks such as data entry, document preparation, and filing
• Monitor inboxes and respond promptly to customer and internal queries
• Support the wider team with reporting, tracking, and general coordination tasks
• Help ensure all processes are followed correctly and continuously look for ways to improve efficiency

What We're Looking For

• Previous experience in a customer service, admin, or office-based role
• Confident and professional phone manner
• Strong organisational skills and attention to detail
• Good working knowledge of Microsoft Excel and other Office applications
• Ability to manage multiple tasks and prioritise effectively
• Clear communication skills and a team-oriented approach
• A proactive attitude and willingness to learn

Why Join Us?

You'll be part of a supportive team where your role is key to delivering excellent customer service. This is a great opportunity to develop your administrative and coordination skills in a fast-paced, customer-focused environment.