Job Role - Import Operations/Customer Service Operative
Hours - Monday-Friday 08:30-17:00
Location - Liverpool
Pay - £30,000 dependant on experience

Job Description

• Handle day to day freight forwarding operations (import/export - air, sea, and/or road)
• Liaise with clients, carriers, and overseas agents to arrange and manage shipments.
• Provide high-quality customer service and respond to customer inquiries promptly.
• Prepare and process shipping documentation, including customers clearance
• Monitor shipments and update customers on status and delivery timelines
• Resolve operational issues proactively and professionally
• Maintain accurate records using internal systems

Essential Skills/Experience

• Experience within a similar role
• Previous experience within logistics
• Previous experience within freight forwarding