Technical Support Analyst (Contract)
Cranfield (Hybrid - 3 days onsite / 2 days remote)
Initial 6-month contract (with potential extension up to 12 months)

About the Role
We are seeking a proactive and detail-oriented Technical Support Analyst to support a fast-paced automotive client. This is an excellent opportunity to work cross-functionally with design, quality, and engineering teams while developing your analytical and technical skillset.

Key Responsibilities

• Manage and respond to service requests using ticket management systems
• Monitor and track incident tickets through to resolution
• Analyse data to identify trends, anomalies, and root causes (including use of SQL where required)
• Use advanced Excel tools (Power Query, Power Pivot, Power Automate) to manipulate and interpret cloud-based data
• Validate reports produced by offshore teams for use in vehicle campaigns
• Collaborate with cross-functional teams to ensure timely responses and clear communication of issues
• Provide technical support to offshore call centre teams

Skills & Experience Required

• Degree-qualified (or equivalent experience)
• Experience using ticket management tools (e.g. ServiceNow preferred)
• Strong Excel skills, including advanced functions and data tools
• Familiarity with Power Platform tools (Power BI, Power Query, Power Automate) is advantageous
• Demonstrable problem-solving skills and analytical thinking
• Strong written and verbal communication skills
• Proficient in Microsoft Office applications (Excel, PowerPoint, etc.)
• Ability to manage multiple priorities and work across several projects simultaneously
• Self-motivated, organised, and adaptable, with a flexible approach to work

Working Arrangements

• Hybrid working model: 3 days onsite in Cranfield, 2 days remote
• Flexibility required to attend onsite more frequently depending on business needs

Why Apply?
This role offers the chance to gain hands-on experience in data analysis, incident management, and cross-functional collaboration within a dynamic and supportive environment.