Manpower UK are supporting our global manufacturing client in recruiting for a Customer Service Executive for their Jarrow Site. You will handle inbound enquiries in regards to products, sales and orders, therefore we are ideally looking for a candidate from a manufacturing background who is able to assist with quotations, ordering, product knowledge and upselling.

This is an office based role working within an experienced friendly team. Hours are 9-5:30 Mon-Thurs and 8:30- 5pm Fri.

The salary is fixed at £24,250 with a discretionary bonus of up to 10% which is dependent on the business and personal objectives. The role is fully on site, comes with 25 days holiday, 5% pension contribution, eyecare vouchers, cycle to work scheme, employee retailer discounts, health cash benefit, training and development.

Responsibilities:

• Maintain accurate account and customer data.
• Respond to customers inquiry within SLA and aim for one call / case resolution.
• Identify and take ownership of customer concerns
• Identify new product opportunities and generate leads
• Liase and build network with internal departments
• Upsell and cross sell new products
• Follow up on all commercial activity
• Operate effectively and adhere to current business policy and procedures
• Delivers consistent performance and achieves KPI's and business targets

Required Skills and Experience:

• Excellent Communication skills
• Good attention to detail
• Commercially aware
• Experience in service/sales environment
• Delivery of agreed commitments and objectives
• Highly organised
• Team player
• Strong work ethic
• Complaint Management/Resolution experience desirable
• Manufacturing knowledge desirable
• Experience of Microsoft package (Excel, Word etc.) desirable

Should this opportunity be of interest, please send forward your CV in the first instance.