Cloud Operations Engineer

Salary: £27,732 OTE (£22,932 basic plus £4,800 shift allowance)
Location: Capgemini Inverness or Nairn (Hybrid)
Hours: 24x7 (Days, Nights, Weekends)

Manpower has a fantastic opportunity for the right candidate to become a Cloud Operations Engineer, working with our client, Capgemini.
In this role, you will provide 24x7 infrastructure support to high-profile public and private sector clients. This is a hands-on operations role where you will act as the first line of response, ensuring service availability, security compliance and rapid incident resolution across complex enterprise environments.

What you'll do

• Monitor and support enterprise infrastructure systems in a 24x7 operations environment
• Act as first-line response for incidents, events, and alerts, resolving or escalating in line with SLAs
• Perform incident, problem, and change management using ITSM tools (ServiceNow, BMC Remedy, Opsview)
• Deliver end-to-end server patching, including change creation, deployment, and reboots
• Monitor backups and ensure data recovery and compliance standards are met
• Conduct health checks and proactive monitoring to prevent service outages
• Collaborate with L2/L3 engineers on business-critical incidents
• Support automation, service improvement, and transformation initiatives
• Follow documented SOPs and maintain accurate operational documentation

Technologies You'll Work With

• Windows Server & Linux
• Azure & AWS
• VMware vSphere & Microsoft Hyper-V
• Automation & reporting tools (BigFix, Power BI)
• Veritas NetBackup
• Enterprise monitoring and ITSM platforms

What you'll bring

• Experience or strong interest in IT infrastructure or cloud operations
• Strong troubleshooting and analytical skills
• Ability to work calmly under pressure in a 24x7 environment
• Excellent communication and teamwork skills
• Methodical approach to SOPs and incident handling
• Passion for continuous learning and technology

This role requires SC and NPPV3 security clearance, fully sponsored by Capgemini.
To be eligible for SC clearance, you must have resided in the UK continuously for the past 5 years. Some roles may require sole UK nationality.