Looking for a fresh start or returning to work after a career break? ManpowerGroup are working with HSBC to open up a world of opportunity and we’re here to support your next move. Our Contact Centre teams help us deliver exceptional service that builds trust and strengthens relationships.

In this role, you’ll be the first point of contact for our customers, resolving queries, supporting digital solutions, and safeguarding them from financial crime. You’ll receive full training and the opportunity to transition into a permanent role after six months.

What You’ll Do

• Help customers with everyday banking enquiries by phone.
• Provide tailored, empathetic support and build lasting relationships.
• Promote HSBC’s digital tools and help customers bank with confidence.
• Resolve queries and support customers in line with our values and policies.
• Contribute to a collaborative, supportive team environment.

What We’re Looking For

• A passion for delivering outstanding customer service.
• Strong communication and active listening skills.
• Confidence using technology - no banking experience needed.
• Resilience and empathy when handling challenging situations.
• A team player who thrives in a dynamic, fast-paced environment.

Why HSBC?

• Free on-site parking and gym
• ‘Lunch on Us’ scheme for your first four weeks
• Hybrid working model (after training)
• Flexible shifts, including compressed options for more days off

You’ll also benefit from a 15-week training programme and ongoing coaching to set you up for success.

Ready to Apply?

To be eligible, you must be:

• A UK resident aged 18+ with the right to work in the UK (visa sponsorship not available)
• Able to work 60% of your time on-site (Leeds-based)
• Digitally fluent with access to home broadband (min. 10Mbps)

If you need any adjustments during the application process, we’re here to help.

Take the next step - apply today and start making a difference.