Administrator - Spares Department

📍 Location: Plymouth

Are you an organised and customer-focused individual with strong attention to detail? We're looking for an Administrator to join our client's busy Spares Department, providing excellent customer service and ensuring smooth day-to-day operations.

Key Responsibilities:

Handle customer enquiries via phone and email, identifying the correct parts using the company website and ERP system, and providing accurate information on part numbers, prices, and availability.
Process UK and Export orders, issuing order acknowledgements promptly.
Manage customer return requests, raising returns authorisation notes and ensuring accurate records.
Raise manual credit notes and invoices as required.
Prepare export documentation, including commercial invoices and certificates of origin.
Produce and issue regular reports to customers (e.g. backlog and shipment updates).
Carry out general administrative duties, including filing, archiving, and supporting other office functions as needed.
Adhere to all Company Policies and Procedures, including those relating to Quality, Environmental Health and Safety.
Maintain compliance with EHS directives, PPE requirements, accident reporting, and site safety rules.

About You:

Previous experience in administration, order processing, or customer service within a manufacturing, engineering, or logistics environment.
Confident using ERP systems and Microsoft Office applications.
Excellent communication and organisational skills.
High attention to detail and accuracy when handling data and documentation.
A proactive, team-oriented approach with the ability to work independently when required.

Why Apply?

This is an excellent opportunity to join a professional and supportive team in a key operational role. You'll play an important part in maintaining customer satisfaction and supporting the smooth running of the spares department.

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