Customer Services Executive

Location: High Wycombe (relocating to Maidenhead in October 2026)
Start Date: Immediate - 9 months assigment
Right to Work: Required (no visa sponsorship)

Manpower is proud to partner with Janssen UK, part of the globally recognised Johnson & Johnson family, to recruit a Customer Services Executive for their Customer Services team based at Head Office in High Wycombe. This is an excellent opportunity to join a high-performing, compliance‑driven team within a regulated pharmaceutical environment, where your work directly supports patients and customers receiving essential medicines safely, accurately, and on time.

About the Role

As a Customer Services Executive, you will play a key role in delivering world-class service across the UK & Ireland. You will manage customer orders, resolve queries, and ensure all customer interactions comply with internal procedures, Good Distribution Practice (GDP), and wider regulatory requirements. This role suits someone who thrives in a structured, process-led environment and can work confidently with multiple priorities.

Key Responsibilities

Customer Order Management

Accurately process customer orders within agreed delivery cut-off times
Manage orders received through phone, email, customer portal, EDI, and other channels
Create and maintain customer accounts in line with GDP and internal standards
Ensure patient and customer demand is fulfilled promptly and compliantly
Resolve delivery, pricing, or stock-related issues in a proactive manner
Liaise with third‑party logistics providers (3PL) to resolve daily operational matters
Provide proactive communication to customers regarding stock and service updates

Query & Complaint Resolution

Act as the first point of contact for order, query, and claim enquiries
Log and manage customer complaints within the Complaints Management System
Own customer queries end‑to‑end, ensuring timely and effective resolution

Compliance & Quality

Ensure all daily activities comply with Sarbanes‑Oxley controls
Adhere to GDP requirements and complete all mandatory SOP and compliance training
Support departmental service levels, performance targets, and quality expectations

Collaboration & Continuous Improvement

Build positive working relationships with external customers
Work closely with internal teams including Quality, Medical Information, Finance (I2C), Supply Chain, and Commercial
Contribute to process and service improvement initiatives
Support customer satisfaction programmes and survey engagement

About You

You are a proactive, customer-focused professional with strong communication skills and high attention to detail. You are comfortable working in a compliance-led environment and managing multiple priorities within a structured, process-driven setting.

Essential Skills:

Previous experience in a customer service role
Strong communication and interpersonal skills
Excellent accuracy and attention to detail
Experience with SAP and Microsoft Office
Ability to manage customer relationships professionally
Comfortable working within pharmaceutical or regulated environments

Additional Information

You must be able to work from High Wycombe initially
You must commit to relocating to the Maidenhead office from October 2026
Immediate availability is essential
Candidates must already hold valid right to work in the UK

Apply Today

Join a respected global organisation and help support the delivery of life-changing medicines.
Apply now through Manpower to join the Johnson & Johnson Customer Support team.

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